Managing Incident Reports
1.1 Drone Operations Center – Overview
Incident reporting in AirHub allows your organisation to document, track, and resolve operational events such as incidents, accidents, or hazards.
Using follow-ups, status updates, and attachments, you can maintain a complete, traceable record of every step taken during an investigation.
1.2 How to Document Progress with a Follow-up
Use a follow-up to record progress during an investigation by adding detailed notes and attaching supporting documents.
Go to Manage in the sidebar and expand it.
Click on Incidents.
Click on the incident name in the list to open its details.
In the header, click + Follow-up.
A form will appear. Provide your update:
• Description (Required): Write a detailed note describing your update, such as findings, interviews, or corrective actions.
• Documents (Optional): Attach any new files relevant to this stage of the investigation.Click Save to add the follow-up.
Each follow-up is logged chronologically, creating a transparent record of all investigative steps.
1.3 How to Update the Status
If you only need to update the status of an incident without adding a full follow-up, you can do so directly from the header.
Go to Manage → Incidents.
Click on the incident name to open its details.
In the header, find the status dropdown showing the current state of the incident.
Select a new status from the list.
The incident status will update immediately.
This provides a quick way to move a report from stages such as Open, Under Investigation, or Closed.
1.4 How to View the Incident’s Activity Log
The Activity tab provides a complete, time-stamped history of every action related to the incident.
From the Incidents list, open the incident you wish to review.
Click on the Activity tab.
Review the full chronological log, which includes:
• The initial report.
• All follow-ups and document uploads.
• Direct status changes.
This provides a transparent, auditable record from creation to resolution.
1.5 How to Edit an Incident
Editing allows you to update key details or add missing information to an existing incident report.
Go to Manage → Incidents.
Click the incident name to open its details.
Click the three-dots menu (⋮) in the top-right corner.
Select Edit from the dropdown.
In the form, update the following fields as needed:
• Type of incident: Select from Incident, Accident, or Hazard.
• Title (Required): Add a clear, descriptive title.
• Description (Optional): Provide detailed information about what happened.
• Flight: This field is locked and cannot be changed.
• Flight Phase (Optional): Select the phase when the event occurred, e.g. Take-off or Cruise.
• Investigator (Optional): Assign an investigator.
• Status (Required): Set the current status, such as Open, Under Investigation, or Closed.
• Documents (Optional): Attach files such as photos, witness statements, or reports.Click Save to update the incident.
1.6 How to Delete an Incident
Deleting an incident permanently removes it from your workspace. This action should be used with caution.
Go to Manage → Incidents.
Click on the incident name to open its details.
Click the three-dots menu (⋮) in the top-right corner.
Select Delete from the dropdown menu.
A confirmation dialog will appear. Click Delete again to confirm.
Once confirmed, the incident is permanently removed from your records.
1.7 Summary
The Incident Management module in AirHub ensures complete traceability and accountability throughout every stage of an investigation.
By adding follow-ups, updating statuses, and maintaining an activity log, your team can document each step while preserving a professional, auditable history.